luckpandaThe short version
- Creating and editing drafts is free, so you can try LuckPanda before you pay.
- You can cancel a paid module at any time. You keep access until the end of the billing period you have paid for, and you are not charged again.
- If you were charged twice for the same thing, we refund the duplicate.
- If you are not happy with your first purchase, ask within 7 days and we will refund it.
Who processes payments
Subscriptions to LuckPanda modules are sold through Dodo Payments, which acts as the merchant of record. Your payment, the receipt for it and any refund are handled by Dodo Payments on our instruction. Your bank or card statement may show Dodo Payments rather than LuckPanda.
Cancelling
You can cancel a module, or your whole subscription, at any time by emailing support@luckpanda.app from the email address on your account.
- Cancellation stops the next renewal.
- You keep the paid features until the end of the current billing period, monthly or annual.
- When the period ends, documents you have already issued stay in your account and you can still view and export your data. Paid actions such as issuing, downloading PDFs, sending and payment links stop until you subscribe again.
Cancelling part way through a period does not by itself give you a refund for the unused time, except as set out below.
When we give refunds
| Situation | What we refund | How to ask |
|---|---|---|
| Duplicate charge for the same module and period | The duplicate charge in full | Email us any time; we will check and refund |
| First purchase, within 7 days | That first payment in full | Email us within 7 days of the payment |
| Charged after you cancelled, because of our error | The charge in full | Email us with the date you cancelled |
| We end the service or remove a paid feature you rely on | The unused part of any prepaid period | We will contact you, or you can email us |
The first-purchase refund applies once per business, to the first payment for a module or plan. It does not apply to renewals, or to accounts suspended for breaking our terms of service.
Where the law where you live gives you further rights, such as a statutory cancellation right for consumers, those rights apply in addition to this policy.
How to request a refund
Email support@luckpanda.app from the email address on your account, with:
- The business name in LuckPanda.
- The date and amount of the payment.
- The reason for the refund, for example a duplicate charge or a first-purchase refund.
We aim to reply within 2 business days. Approved refunds are issued by Dodo Payments to the original payment method. Banks and card issuers usually take 5 to 10 business days to show the refund, and sometimes longer for international cards.
Annual plans
Annual plans are billed once a year at a discount. You can cancel at any time and keep access until the end of the year you paid for. Outside the cases in the table above, we do not refund the unused part of an annual plan.
Changes to this policy
We may update this policy. Changes apply to payments made after the update. The date at the top shows when it last changed.
Contact
Questions about billing or refunds: support@luckpanda.app.