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Service invoice template

A service invoice bills for work performed rather than goods sold. What matters is when the work happened, where, and what it involved, so the customer can match the bill to the visit they remember.

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Service invoice · example

FromClearline IT Support
ToMarsh & Cole Dental Practice
CurrencyUSD
DescriptionQtyPriceAmount
On-site visit 3 October: replaced failed network switch and restored practice software access2.5$110.00$275.00
Call-out charge, same-day response1$75.00$75.00
24-port managed network switch1$289.00$289.00
Total$639.00

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How to use the service invoice

  1. Enter your business and the customer.
  2. Put the service date and location in the line description or the notes.
  3. Separate labour, call-out charges and any parts.
  4. Save, then sign in to issue, send and collect payment.

What makes a service invoice different

Goods come with a product code and a delivery note. Services have neither, so the invoice itself is the record of what was done. Describe the work so that someone who was not there could follow it: the task, the site, the date and how long it took.

  • Service date or period, and the address where the work was done
  • Labour as hours times rate, or a fixed fee per task
  • Call-out, trip or minimum charges as separate lines
  • Parts or materials used, each at its own price
  • Warranty on the work, if you give one

Typical payment terms by service type

ServiceCommon terms
Home services: plumbing, cleaning, repairsDue on completion
Business services: IT, maintenance contractsNet 15 to Net 30
Recurring services: cleaning rotas, bookkeepingMonthly, in advance or in arrears
Large projectsDeposit, stage payments, retainage on completion

Questions

When should a service invoice be sent?

As soon as the job is finished, or on a fixed day each month for ongoing services. Prompt invoicing is the simplest way to be paid sooner.

Is sales tax charged on services?

In the US it depends on the state and the service: repairs, cleaning and landscaping are taxable in some states and exempt in others. VAT and GST countries tax most services at the standard rate.

What is a service charge on an invoice?

Usually a fixed fee for attending, such as a call-out or trip charge. Show it on its own line so the customer can see it was not folded into the hourly rate.

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